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At Balloon Zone Dubai, we take great pride in delivering high-quality, beautifully crafted balloon arrangements for your special occasions. Due to the custom and perishable nature of our products, please read this policy carefully before placing your order. All orders are paid in full at checkout via our website.
If your balloons are delivered damaged, please inform us immediately upon delivery. We will offer one of the following:
Balloons are sensitive items and can occasionally be affected during transit. If this occurs:
Once balloons have been delivered in perfect condition and accepted by the customer, no refunds, exchanges, or replacements will be offered. Balloons are perishable and their condition may change due to factors beyond our control, such as weather or handling after delivery.
As our arrangements are custom-made to order, the following cancellation fees apply:
| Timing | Cancellation Fee |
|---|---|
| More than 48 hours before delivery | 25% cancellation fee — 75% refunded |
| 24 to 48 hours before delivery | 50% cancellation fee — 50% refunded |
| Less than 24 hours before delivery | 100% non-refundable |
| Same-day delivery orders | 100% non-refundable from the moment of purchase |
| Order already in preparation | 100% non-refundable regardless of timing |
Refunds are processed within 5–7 business days to your original payment method.
We understand plans can change. Rescheduling requests are subject to availability:
Orders with custom printing, personalized messages, or special customizations cannot be cancelled once production has begun (typically 24 hours after order confirmation). These orders are non-refundable but may be rescheduled subject to the fees above.
If extreme weather conditions or unforeseen circumstances prevent safe delivery, we will contact you to reschedule at no additional charge. Your safety and the quality of our products are our top priorities.
Contact us as soon as possible with your order number. If reporting damage, please include clear photos of the issue.
Email: [email protected]
WhatsApp/Phone: +971 55 6821424
Our support team is available daily from 7:00 AM to 10:00 PM (UAE time). Requests received outside these hours will be processed the following morning and timestamped accordingly. We strongly recommend contacting us as early as possible to avoid missing a cancellation window.
Approved refunds will be processed within 5–7 business days to your original payment method. Store credits, where applicable, are issued immediately and are valid for 2 months from the date of issue.
By placing an order with Balloon Zone Dubai, you acknowledge that:
We're committed to making your celebrations joyful and stress-free. If you have any questions, don't hesitate to reach out.
This policy was last updated on May 13, 2026.
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